Fireplace Xtrordinair 864 Reviews And Complaints

Fireplace Xtrordinair 864: Reviews, Features, and Common Concerns

The Fireplace Xtrordinair 864 is a popular gas fireplace insert known for its heating efficiency, aesthetic appeal, and range of customization options. This article provides a comprehensive overview of the 864 model, examining its features, customer reviews, and frequently cited complaints. It aims to offer potential buyers a balanced perspective to aid in their purchasing decision.

Features and Specifications of the Fireplace Xtrordinair 864

The Fireplace Xtrordinair 864 is designed as a direct vent gas fireplace insert, meaning it draws combustion air from outside the home and vents exhaust gases directly outdoors. This sealed combustion system enhances efficiency and safety by preventing the depletion of indoor air and reducing the risk of carbon monoxide poisoning. The 864 typically boasts a BTU input range of around 31,000 to 40,000, making it suitable for heating medium to large-sized rooms.

A defining characteristic of the 864 is its extensive customization options. Homeowners can choose from various firebox liners, including traditional brick, contemporary glass, and reflective black enamel. These liners alter the appearance of the flames and the overall ambiance of the fireplace. Log sets are another area of customization, with options ranging from realistic split logs to modern glass media. The option for accent lighting to illuminate the firebox even when the fire is not burning is also available on some models.

The 864 often incorporates GreenSmart 2 technology, Fireplace Xtrordinair's proprietary control system. This system includes a remote control that allows users to adjust the flame height, blower speed, and thermostatic settings. The GreenSmart 2 system also allows for zoning applications or smart home integration where the fireplace can be controlled remotely via a smart phone app or home automation system.

Many 864 models include a built-in fan or blower system to circulate heat throughout the room. The blower speed is typically adjustable, allowing users to control the rate at which heat is distributed. This feature contributes significantly to the fireplace's heating efficiency, ensuring that the heat generated isn't solely radiating directly from the unit.

The Fireplace Xtrordinair 864 also features a safety barrier screen. This screen is designed to prevent accidental contact with the hot glass panel, protecting children and pets from burns. The safety screens are designed to comply with current safety standards.

Positive Reviews and Customer Experiences

Many users of the Fireplace Xtrordinair 864 report satisfaction with its heating performance. They find that the unit effectively warms their living spaces, reducing reliance on central heating systems and saving on energy costs. Customers frequently comment on the aesthetically pleasing flames and the realistic appearance of the log sets, contributing positively to the ambiance of their homes. The customization options are also regularly praised, allowing homeowners to tailor the fireplace to their individual style preferences.

Several reviews highlight the convenience offered by the GreenSmart 2 remote control. Users appreciate the ability to adjust the flame height, blower speed, and temperature from the comfort of their sofas. The programmable thermostat feature is also valued, allowing users to set desired temperatures and maintain a consistent level of warmth. The remote’s ability to control accent lighting is also mentioned as enhancing the mood created by the fireplace.

Positive testimonials often mention the durability and reliability of the Fireplace Xtrordinair 864. Customers report that the unit operates consistently over several years with minimal maintenance. The quality of materials and construction is frequently cited as a factor contributing to the unit's longevity. Some owners have had their units for over a decade without significant repair issues.

Owners who utilize the professional installation services offered by authorized Fireplace Xtrordinair dealers also tend to have positive experiences. Proper installation is crucial for safe and efficient operation, and trained technicians can ensure that the unit is installed correctly and in compliance with local building codes. This can prevent future problems and ensure optimal performance.

The safety features of the fireplace, especially the safety screen, are appreciated by families with small children or pets. This provides peace of mind by preventing accidental burns and ensuring a safe environment.

Common Complaints and Potential Issues

Despite its popularity, the Fireplace Xtrordinair 864 is not without its share of complaints. One of the most frequently cited issues is the noise level of the blower fan. Some users find that the fan produces a noticeable hum or whirring sound, which can be distracting, especially at higher speeds. While some amount of fan noise is inherent in most blower systems, excessive noise can be indicative of a problem, such as a loose fan blade or a failing motor. Maintenance and cleaning the blower can sometimes alleviate these noises.

Another common concern relates to the complexity of the GreenSmart 2 control system. Some users find the remote control and its various functions confusing to navigate. They may struggle to understand how to program the thermostat or adjust the different settings. This can be especially challenging for individuals who are not technologically savvy. Dealer support and online resources are available to help guide users through the various functions of the GreenSmart 2 system but some users may still prefer a more simplistic interface.

Several users have reported issues with the igniter system. The igniter is responsible for initiating the flame, and if it malfunctions, the fireplace may not light properly or may require multiple attempts to start. Igniter problems can be caused by a variety of factors, including a faulty igniter module, a dirty pilot assembly, or a weak gas supply. Regular maintenance and cleaning of the pilot assembly can help prevent igniter problems and ensure reliable ignition.

Some customers have expressed dissatisfaction with the customer service provided by Fireplace Xtrordinair or its authorized dealers. They may experience difficulty obtaining timely responses to inquiries or resolving technical issues. This can be frustrating, especially when dealing with expensive equipment. Prospective buyers may want to research the reputation of their local dealer to ensure they receive adequate support after the purchase.

Installation costs can also be a point of concern for some buyers. The installation of a gas fireplace insert typically requires professional expertise and may involve modifications to the existing fireplace structure, as well as gas line connections and venting. These costs can add significantly to the overall price of the fireplace. Obtaining multiple quotes from different installers can help ensure a fair price and avoid unexpected expenses.

Log set degradation has also been noted. While the log sets are manufactured to look realistic, over time and with repeated heat exposure, some users have experienced cracking or discoloration of the logs. Replacement logs may be necessary after several years of use, adding to the long-term cost of ownership. Log placement can also impact the visual appeal and even the function of the fireplace, requiring occasional adjustments.

Lastly, some users have found that the thermostat isn’t as precise as they would like. Fluctuations in room temperature might occur even while the thermostat is set to a specific temperature. This can be due to the location of the thermostat within the room or variations in the fireplace’s heat output. It’s important to understand the limitations of the thermostat and adjust settings accordingly to achieve the desired level of comfort.