Dimplex Fireplace Remote Recall

Dimplex Fireplace Remote Recall: Essential Information for Consumers

Introduction

Dimplex, a leading manufacturer of electric fireplaces, has recently issued a recall for certain remote controls used with their fireplaces. This recall affects remotes manufactured between June 2018 and December 2022, and model numbers are DFI2RC, DFI4RC, and DFI6RC. It is crucial for consumers to be aware of this recall and take the necessary precautions to ensure their safety.

Reason for Recall

The recall was prompted by a potential fire hazard associated with the remote controls. In certain circumstances, the remote controls can overheat and ignite, posing a risk to consumers. Dimplex has indicated that the issue is caused by a faulty capacitor within the remote controls.

Affected Products

The recall affects all Dimplex electric fireplaces that were sold with the remote controls in question. These fireplaces are typically used as supplemental heating sources or as decorative elements in homes. Consumers who have purchased fireplaces manufactured during the specified timeframe should check the model number of their remote control to determine if it is included in the recall.

Actions to Take

Consumers who have affected Dimplex remote controls are urged to stop using them immediately. They should unplug their fireplaces and contact Dimplex to request a free replacement remote control. The company has established a dedicated hotline (1-888-346-7539) for consumers to report affected products and receive further assistance.

Safety Precautions

In addition to discontinuing the use of the affected remote controls, consumers should take the following safety precautions:

Keep the fireplace unplugged until a replacement remote control is received and installed.
Do not attempt to repair or modify the remote control yourself.
Inspect the fireplace regularly for any signs of damage or overheating.
Follow the manufacturer's instructions for safe operation of the fireplace.

Conclusion

The Dimplex Fireplace Remote Recall is a serious matter that consumers should take seriously. By ceasing the use of affected remote controls and following the recommended safety precautions, consumers can help prevent potential hazards and ensure their safety. Dimplex has expressed its commitment to resolving the issue promptly and providing replacement remote controls to affected customers. Consumers are encouraged to contact the company for further information and assistance.